c3fa9e25-3020-499b-8fbe-49b8414b8116

Anatomy Of A Decision: Zendesk vs Freshworks

This research note analyzes the experiences of organizations that switched from Freshworks to Zendesk, highlighting the key benefits and advantages of Zendesk's customer service solution.

Key takeaways:

  • Improved efficiency: Discover how Zendesk users experienced a 42% decrease in time to first response and a 27% decrease in average handle time.
  • Enhanced scalability: Learn how Zendesk's platform adaptability and scalability support growing organizations with evolving needs.
  • Advanced analytics: Explore Zendesk's comprehensive analytics and reporting capabilities, enabling data-driven decision-making and a 5% increase in CSAT scores.
  • Stronger vendor relationships: Understand the value of Zendesk's attentive support and focus on building strong customer relationships, leading to a 15% increase in admin productivity.

Download this research note to gain valuable insights into the advantages of Zendesk and make informed decisions about your customer service technology investments.


By submitting this form, you agree to have your contact information, including email and phone, processed by IT Library and the sponsors of this page for the purpose of following up on your professional interests.*

IT Library needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Terms of Use Privacy Policy.