This research note analyzes the experiences of organizations that switched from Freshworks to Zendesk, highlighting the key benefits and advantages of Zendesk's customer service solution.
Key takeaways:
- Improved efficiency: Discover how Zendesk users experienced a 42% decrease in time to first response and a 27% decrease in average handle time.
- Enhanced scalability: Learn how Zendesk's platform adaptability and scalability support growing organizations with evolving needs.
- Advanced analytics: Explore Zendesk's comprehensive analytics and reporting capabilities, enabling data-driven decision-making and a 5% increase in CSAT scores.
- Stronger vendor relationships: Understand the value of Zendesk's attentive support and focus on building strong customer relationships, leading to a 15% increase in admin productivity.
Download this research note to gain valuable insights into the advantages of Zendesk and make informed decisions about your customer service technology investments.