Key Customer Service Benchmarks for 2025

Key customer service metrics you need to know

The Freshworks Customer Service Benchmark Report offers a detailed analysis of what's driving success for customer service leaders so you can gauge your own performance and take practical steps to deliver exceptional customer experiences, including:

Analysis of key customer service metrics, including customer satisfaction score (CSAT), first contact resolution (FCR), and resolution time
Impacts of the latest tech, such as generative AI, chatbots, and automation
Actionable recommendations to improve customer service operations

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